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The Illusion of Communication

“The single biggest pCommunication illusion imageroblem in communication is the illusion that it has taken place.” Any business professional, coach, or parent can probably identify with this statement. Consider these examples:

“Joey, you can go outside to play as soon as you pick up the toys in the living room and put them in the toy box.” Ten minutes later, Joey is outside playing, but no toys are picked up. When you call Joey in, he says, “But dad, you said I could go outside and play!”

“I want the front desk covered all the time from 8 to 5.” Two days later, no one is covering the desk from 12 to 1, so you confront the person responsible. “Well, I didn’t know you meant over the lunch hour.”

These types of situations are exasperating, especially when they happen over and over again. You believe you made yourself clear, but the message was not received. It begins to affect the relationship. It wears down trust and cooperation.

As a hearing professional, I often see this scenario lived out. Unfortunately, this is what can happen in relationships for those with hearing loss, not because they choose not to receive the message, but because they literally didn’t hear it. These are the folks who get tired of saying “What?” or “Could you repeat that?” a third or fourth time, so they simply nod and smile. It’s frustrating for both parties. After a while, it begins to affect the relationship. They may say, “You never told me that,” or “If you wouldn’t mumble, I could understand you!”

Communication can be challenging enough, without complicating the process with hearing loss, especially when there is a solution. If you are ready for a solution, give me a call—800-441-1431.